Success Website aims to provide high quality products and services to all our clients. We make every effort to be transparent about our pricing structure and to educate you on what you get with each service/product you purchase from us.
We encourage you to do your due diligence by having your questions/concerns answered PRIOR to making a purchase.
Please visit our Frequently Asked Questions page or Contact Us to do so.
By purchasing any of our products or services you acknowledge that you have read and you agree with our Cancellation and Refund Policy as described below.
Our Cancellation and Refund Policy is as follows:
Non-Cancellable and Non-Refundable There are some services that, due to their nature, cannot be cancelled once started and are not eligible for refunds. These include, but are NOT limited to, the following...
Account Creation / Set up / Installation Fees:
Fees paid for creating an account, setting it up or installing software are non-refundable whether or not you chose to use the account or software thereafter.
You are free to purchase your domain names from your preferred domain registrar, or you can chose to have us purchase domain names on your behalf. Once Success Website purchases domain name/s for you, the transaction is final. Domain names are NON-REFUNDABLE. If you decide that you no longer want your domain name/s, you are free to resell it/them or to let it/them expire through non-renewal.
Website Design Services:
Within a day or two of receiving payment for the creation of your website, we assign it to a designer and that person begins work on an initial design draft. If, BEFORE we show you the initial design draft, you no longer wish to use our services, you are entitled to a refund of no more than 50% of your purchase price minus GST.
For our services that have a monthly or yearly fee, you can cancel at anytime. However, we do not offer any partial refunds. Rather your recurring payment will be stopped and no future payments will be debited. Your service will be terminated at the end of its current billing cycle.
NOTE: Depending on the type of service, you may be able to cancel your automatic recurring payments inside your account. In other cases, you will need to notify us in writing (via email or support ticket system) at least 14 days PRIOR to your next billing cycle so that we can promptly cancel the recurring charges at our end.
A Note on Chargeback Fraud
Basically, a chargeback is the reversal of a financial transaction where money is returned to the customer's bank or credit card account. When a customer disputes a transaction, their bank will begin an investigation to determine the validity of the dispute. If the bank finds in favour of the customer, then the chargeback will be initiated and the customer will get their money back.
Chargeback Fraud or Cyber Shoplifting happens when a consumer actually made the purchase but later claims the transaction was not authorized or that they did not receive the product/service. In such instances, we are fully within our rights to seek legal recourse against such perpetrators.
When you pay for any of our products or services online, you will be required to acknowledge your authorization of the transaction and our policies BEFORE being taken to the payment page. Upon completion of the transaction, a receipt detailing your purchase will be emailed to you. In most cases, your payments to us will show up as "SUCCESS WEBSITE" on your bank account or statements.